Ike's Edge respects your privacy. This Privacy Policy explains how Ike's Edge collects, uses, discloses, and protects personal information when you visit our website, purchase our products or subscriptions, join our communities, interact with our content, or otherwise use our services.
This Privacy Policy applies to Ike's Edge websites, Whop products, communities, trade alert services, educational content, email communications, forms, spreadsheets, and related services we operate or make available.
This Privacy Policy does not apply to third-party websites, platforms, payment processors, brokers, charting platforms, or services that we do not own or control.
1. Information We Collect
We may collect the following categories of personal information.
Account and Contact Information
This may include your name, email address, username, profile information, customer ID, subscription status, product access level, and communication preferences.
Payment and Subscription Information
Payments and subscription billing are handled by Whop or another third-party payment provider. We may receive limited payment-related information such as purchase history, product purchased, subscription status, renewal date, cancellation status, billing status, refund status, tax location, and transaction identifiers.
We generally do not receive or store full credit card numbers or complete payment account credentials.
Community and User Content
If you participate in our communities, chats, groups, comments, testimonials, reviews, support tickets, or other interactive features, we may collect the content you submit. This may include messages, questions, screenshots, trading-related comments, reviews, feedback, files, or other information you choose to share.
Trading-Related Information You Choose to Provide
You may choose to provide information about your trading activity, trading goals, trading preferences, brokerage platform, paper-trading results, fills, screenshots, profit/loss examples, or other trading-related information.
We do not require you to provide brokerage login credentials, and you should not share sensitive brokerage account access information with us.
Communications With Us
We may collect information when you contact us by email, direct message, form, support ticket, community chat, or other communication channel. This may include your message content, contact information, and related support history.
Website, Device, and Usage Information
We may automatically collect certain information when you access our website or services, including IP address, browser type, device type, operating system, referring URLs, pages viewed, links clicked, approximate location, date and time of access, and other usage data.
Cookies and Tracking Technologies
We and our third-party service providers may use cookies, pixels, analytics tools, and similar technologies to operate our website, understand usage, improve our services, and support marketing.
2. How We Use Information
We may use personal information for the following purposes:
- To provide access to our products, subscriptions, communities, trade alerts, educational materials, and related services.
- To process purchases, subscriptions, cancellations, refunds, product access, customer support, and account administration.
- To send service-related messages, including product updates, access information, billing-related notices, community announcements, and policy updates.
- To send marketing emails or promotional messages, where permitted by law and subject to your unsubscribe rights.
- To respond to questions, support requests, feedback, complaints, and other communications.
- To manage, moderate, and protect our communities.
- To improve our website, products, educational materials, customer experience, and business operations.
- To detect, prevent, and respond to fraud, abuse, unauthorized access, violations of our Terms, or illegal activity.
- To comply with legal, tax, accounting, regulatory, payment platform, and recordkeeping obligations.
- To enforce our Terms of Use and protect the rights, safety, and property of Ike's Edge, our users, and others.
3. Trading and Financial Information
Ike's Edge provides educational content, trade alerts, market commentary, community discussion, and related materials. We do not provide individualized investment advice, manage customer brokerage accounts, or act as a broker-dealer, investment adviser, accountant, or tax adviser.
Any trading-related information you choose to share with us is used only to provide support, understand customer needs, administer services, review refund requests where applicable, improve educational materials, or operate our community.
You should not send us brokerage passwords, account login credentials, Social Security numbers, bank account numbers, or other highly sensitive financial information unless specifically requested through a secure and appropriate channel.
5. We Do Not Sell Brokerage Services or Manage Accounts
Ike's Edge does not manage customer trading accounts and does not need access to your brokerage account. Do not provide us with brokerage login credentials or account passwords.
We may discuss brokerage platforms, charting tools, trading software, or third-party services for educational purposes, but we are not responsible for those third-party platforms.
6. Cookies, Analytics, and Advertising
We may use cookies and similar technologies to:
- Operate and secure our website.
- Remember preferences.
- Measure website traffic and product interest.
- Understand how users interact with our content.
- Improve our services.
- Support marketing and promotional campaigns.
You may be able to disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
If we use advertising pixels, retargeting tools, or email tracking tools, those tools may collect information about your interaction with our website, emails, or ads.
7. Email and Marketing Communications
If you sign up for our services, join a waitlist, purchase a product, download content, or otherwise provide your email address, we may send you service-related communications and, where permitted, marketing communications.
You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us. Even if you unsubscribe from marketing emails, we may still send important non-marketing messages related to your account, subscription, purchases, legal notices, or service access.
8. User Content, Testimonials, and Community Posts
If you post content in our community or submit testimonials, reviews, screenshots, trading examples, or feedback, that information may be visible to other users depending on where it is posted.
Do not post personal information, brokerage account numbers, passwords, private financial information, or other sensitive information in community spaces.
We may use testimonials, reviews, comments, or feedback for marketing or educational purposes only as permitted by our Terms of Use, applicable law, and any consent or permissions required.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, platform, email system, payment processor, or online service is completely secure.
You are responsible for maintaining the confidentiality of your account credentials and for using secure passwords and appropriate security practices.
10. Data Retention
We keep personal information for as long as reasonably necessary to provide services, operate our business, comply with legal, tax, accounting, and recordkeeping obligations, resolve disputes, prevent fraud or abuse, and enforce our agreements.
Retention periods may vary depending on the type of information, the purpose for which it is used, legal requirements, and platform requirements.
11. Your Privacy Rights
Depending on where you live, you may have certain privacy rights. These may include the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of personal information.
- Request a copy of personal information you provided to us.
- Opt out of certain targeted advertising or marketing communications.
- Limit or object to certain processing where applicable.
- Appeal a decision we make regarding a privacy request, where required by law.
To exercise privacy rights, contact us using the information listed below. We may need to verify your identity before fulfilling a request.
Virginia law specifically requires a reasonably accessible, clear, and meaningful privacy notice and provides consumer rights regarding personal data in certain circumstances.
12. Children's Privacy
Our services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children under 18.
If we learn that we have collected personal information from a child under 18 without appropriate consent, we will take reasonable steps to delete it.
Because our services involve trading-related education and financial markets, our products are intended for users who are legally able to access and purchase such services.
13. Third-Party Links and Platforms
Our website, emails, alerts, community posts, or educational materials may link to third-party websites, platforms, tools, brokers, charting services, payment processors, or other resources.
We are not responsible for the privacy practices, security, content, or policies of third parties. You should review the privacy policies and terms of any third-party service you use.
14. Whop Access
Customer access, billing status, subscription management, cancellations, renewals, product permissions, receipts, and related commerce functions may be managed through Whop. Information shown in your Whop account may be controlled by Whop and subject to Whop's privacy policy and terms.
15. No Sensitive Account Data
Ike's Edge will never ask for your brokerage account password, bank password, trading platform password, Social Security number, or full payment card number through community chat, direct message, email, Discord, Telegram, or any non-secure support channel. Do not provide that information to anyone claiming to represent Ike's Edge.
16. International Users
Ike's Edge is based in the United States. If you access our services from outside the United States, you understand that your information may be processed in the United States or other jurisdictions where our service providers operate.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted with a revised "Last Updated" date.
If we make material changes, we may provide additional notice, such as by email, website notice, platform notice, or other appropriate method.
Your continued use of the services after an updated Privacy Policy becomes effective means you acknowledge the updated policy.
18. Contact Us
For privacy questions or requests, contact us at:
Ike's EdgeVia Whop - Ike's Edge Support
Via Email - ikesedge@gmail.com